Data Center Technician – Amazon Web Services in Sydney

Data Center Technician – Amazon Web Services

8 Jun 2017


CBD, Inner West & Eastern Suburbs

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

AWS continues to expand our Data Centres in every region increasing our presence by over 50% Worldwide in the last 12 months. We are expecting to increase by a similar number over the next 12 months. Therefore we require talented people to build & manage, we hope it is you!

Data Centre Technician

This role is a unique opportunity to work in some of the most cutting-edge data centres in the world. Amazon data centres are large-scale high-density centres where you will be working on changing the face of Cloud technology in the region.

A Data Centre Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include:

  • Escalation point and technical troubleshooter for all Systems and Network hardware problems
  • Deep diving into Linux server issues
  • XEN service virtualisation troubleshooting

Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks
  • Participate in Data Centre power & cooling events

Operations: Meet 24×7 On-Call requirements and response during shift rotations.

  •     Install & configure racks of hosts in line with internal SLAs
  •     Triage & resolve trouble tickets for all devices in your region
  •     Data Centre point of contact for all High Severity issues
  •     Physical replacement of server and network device parts
  •     Ensure correct rotation of parts & spares
  •     Help define metrics to increase our customer uptime
  •     Enforcing Amazons Security Best Practices
  •     Interact with third party vendors & contractors
  •     Contribute ideas to improve operational efficiency
  •     Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management:

  • Participate in and deliver on a number of high impact small to mid-scale projects
  • Participate in team meetings for metric analysis and project status updates
  • Help build the world’s largest Cloud infrastructure

Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring: Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews


  • Solid Understanding of Linux/Unix Administration
  • Server Hardware Troubleshooting experience
  • Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
  • Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
  • Network Hardware: Copper and Optical Fibre Cabling, Switches, Routers
  • Strong Communication Skills
  • Passionate about IT infrastructure and hardware!


  • Remote Access: Console routers, IPMI, BMC
  • Network Equipment Installation and Configuration
  • Cisco IOS, NX-OS, JunOS
  • Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
  • Data Centre Operations: Inventory Management, Hot/Cold Aisles, Security
  • Participated in Project Management
  • Experience or Knowledge of AWS products: EC2, EBS, S3, etc
  • Scripting: Bash, Python, Perl, Ruby (or programming languages)

This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or elevated locations while adhering to health & safety guidelines. This role involves covering 24×7 shift rotation


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